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Call: 215-592-0002         TTY/TDD: 215-925-3572
Hours of Operation: Monday - Friday, 8am - 4:30pm
/headers/faq.png Homemaker Service

FAQ

Take a look at some of the questions that we are frequently asked.
Don’t hesitate to call us if you have any additional questions.

What is a consumer model of service?

You hire, supervise, and, if necessary, discharge your employee.

What is an agency model of service?

You become a consumer of our agency, and we will assist you with choosing an agency to provide you with direct care.

Can I choose my caregiver?

Yes, you can hire your own employee.

Can the person that I hire receive training from your agency?

Yes. Homemaker Service can provide training to consumer-hired staff upon request.

Do you have staff members that speak other languages in addition to English?

Yes. Homemaker Service has several staff members who are bilingual, specializing in Spanish and French. If necessary, we can access translation services to assist you.

What if my condition or needs change?

Consumers receive regular service monitoring contacts in order to identify the changing needs of participants. Consumers are also encouraged to contact their case managers to report changes that may affect their service plans.

Will caregivers be available during non-scheduled hours if I have an emergency?

Yes.

What should I do if I have concerns about safety or quality of care?

Homemaker Service is committed to the safety and quality of care of every person we serve. Please contact us with any concerns at 215 592-0002.

If you are not satisfied with our response after you are determined eligible for services, we provide the telephone numbers of a state agency and an accrediting agency where you can express concerns.

What is a Common Law Employer?

A common-law employer: individuals receiving waiver services or state-funded programs and their representatives who controls and directs the work performed by their hired employee or employees.

 
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